Peace of mind for your rental — know what is covered and how claims work.
Peace of mind for your rental—know what’s covered and how claims work.
360ism Damage Protection is a mandatory add-on that limits your liability if your rented gear is damaged due to a covered event.
For most orders, this charge can be credited back if you provide a Certificate of Insurance (COI) naming 360ism Studios, LLC as a loss payee, covering the full replacement value of the gear in your order.
If a covered event occurs, Damage Protection typically limits your liability to 10% of the replacement cost of the equipment, unless the equipment can be repaired for less.
All rentals are pick-up & drop-off only at our studio.
Questions? Email rentals@360ism.com.
Damage: Major scratches on lens glass, impact damage to body or mechanical components.
Normal wear: Minor scuffs on barrels or hoods. (We include UV filters on many lenses to protect the front element.)
We inspect gear after each rental—you won’t be held responsible for pre-existing cosmetic flaws. Please inspect at pickup and again upon return; take photos of anything unusual and notify us immediately.
Negligence means failing to follow proper handling/usage guidelines leading to preventable damage (e.g., using gear in unsafe conditions, improper mounting, ignoring warning indicators). Negligent damage is not covered by Damage Protection.
Report immediately. Contact us right away so we can determine next steps.
Responsibility: Per the Rental Agreement, you are responsible for repair costs or replacement if not repairable.
Damage Protection limits: May reduce your liability to 10% of replacement value if the event is covered. If you provided your own insurance/COI (or damage resulted from negligence), you’re responsible for the full cost as applicable.
Notify us immediately. You must contact us as soon as possible.
Liability: If our investigation finds the equipment can still be returned (in any condition), you must return it or pay 100% of replacement value. Theft/loss is not covered by Damage Protection.
Provide a Certificate of Insurance naming 360ism Studios, LLC as loss payee, covering the full replacement value of the rented gear on your order. Once verified, the Damage Protection charge can be credited back on eligible orders.
Where to send: Email your COI to rentals@360ism.com with your order number and pickup date.
Pick-up and drop-off times are coordinated during checkout or by confirmation email.
This page summarizes coverage in plain language. The controlling terms are in the 360ism Equipment Rental Agreement. Coverage limits, eligibility, and exclusions apply.
If you have any questions about 360ism Damage Protection or need further clarification, please contact us before your rental pickup.